Owner FAQs

Answers to your frequently asked questions

Management

• Do you offer short term leases or do AirBnb?

  No, we do not offer short term leases or do AirBnb rentals. There are several great companies in Augusta that do and we would be happy to refer them to you!

• Are your fees negotiable?

  To provide the best and most consistent service for our owners our fees are not negotiable. We want to treat all of our owners the best we possibly can.

• What happens if my residents do not pay rent?

  While most residents pay on time sometimes life gets in the way. Augusta Rental Homes makes every effort to collect rent on time each month by proactively reaching out to the delinquent residents multiple times each month. If your residents have not paid by the 8th of the month, Augusta Rental Homes will begin the eviction process.

• How do you handle evictions?

  Augusta Rental Homes will handle every part of the eviction process for you. We work with our local attorney to assist us with representation in court and ensure compliance with the most current eviction laws.

• What type of statements will I receive?

  Each month you will receive an Owner’s Statement, which will have a full reporting of each transaction that occurred for the last 30 days. You will also have access to an Owner’s Portal which will allow you to access information and additional reports about your property at any time throughout the month.

• What will I have to give my accountant at the end of the year?

  Augusta Rental Homes will send you both an electronic and physical 1099 at the end of the year reporting the income received during the year. You may use your Owner’s Portal to pull additional statements that your accountant may request as well.

Leasing

• How soon will you list my house for rent?

  Your property will only be listed for rent when vacant and our safety and functionality inspection has been completed. We will then take professional marketing photos to use in our listings.

• How soon will my house get rented?

  Our job is to get your property rented as soon as possible to a qualified applicant. Our leasing team will actively review prices and feedback trying to rent your property quickly. Most houses are rented within 3 weeks of being listed for rent depending on the time of year.

• Do I get to set the rent amount?

  Augusta Rental Homes utilizes market analysis tools and reviews what similar properties are renting for in the same area. We take into consideration the amount the owner desires and price the property based on these factors.

• What is your resident screening process?

  We look at multiple factors before approving an applicant, some of which include:

  • credit and criminal background checks
  • eviction history
  • landlord verifications
  • income verifications and more

  Augusta Rental Homes complies with all Fair Housing practices and procedures in our screening efforts.

• Do I get to approve the applicants?

  To remain compliant with fair housing, State, and Federal regulations, Augusta Rental Homes leasing team will review, approve, and sign all leases.

• What happens when my resident decides to move out?

  Once your resident decides to move out, your Portfolio Manager will reach out to you to discuss move out dates and whether or not you would like to continue to lease your property.

  Once the resident vacates we will perform the move out inspection and return any portion of the security deposit the resident is entitled to. After presenting you an estimate of the work needed for your property, we will then handle the project of getting your property ready to rent again.

Maintenance

• What updates are required before listing my home for rent?

  Each property is different and unique in its own way. What is most important to Augusta Rental Homes is being able to provide a clean, safe, and functional property. We will perform a safety and functionality inspection on each home before listing it for rent and will fix any major deficiencies related to safety or functionality. Our motto is the quality of your property helps determine the quality of your resident!

• Can I perform my own maintenance?

  Augusta Rental Homes does not allow its owners to perform their own maintenance. Our in-house team of Maintenance Techs will be first responders to most maintenance calls. For those work orders we must use outside vendors for, we will use vendors from our vetted network of preferred vendors. Your Portfolio Manager will communicate with you any extensive repairs that are needed ahead of repairs being made.

• Will you work with my home warranty company?

  To ensure consistency and quality of service, we do not work with any Home Warranty companies for any repairs to a home.

• What are property reserves?

  A property reserve is your money held in escrow to allow us to perform routine minor maintenance throughout the month after we have dispersed your owner's draw for the month. Upon termination of management, your property reserves will be dispersed to you on your final owner draw.